Artisan Marketplace Co.
This online marketplace for handmade goods was drowning in manual processes. Customer service inquiries, order processing, and vendor payments were consuming 40+ hours per week of admin time, preventing focus on growth.
Designed and implemented automated workflows using Zapier and custom integrations. Created AI-powered customer service chatbot, automated order processing system, and streamlined vendor payment processing. Set up automated inventory alerts and reorder points.
Eliminated 35 hours of weekly manual work, allowing the team to focus on strategic growth initiatives. Customer response time improved from 24 hours to under 2 hours. Order processing errors reduced by 95%.
"The automation Pinstripe built for us was a game-changer. We went from being overwhelmed by operations to having time to actually grow our business. Our customers are happier, our vendors are paid faster, and we finally have our nights and weekends back."
— Artisan Marketplace Co.
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